Olympiad Practice Hub

Frequently asked questions

Everything you need to know about OPH.

Find clear answers about accounts, learning, packages, payments, and progress on the live OPH platform.

Accounts and children

How do I create and verify a parent account?+

Register with your parent details and enter the verification code sent to your email. If it does not arrive, check spam and use Resend verification code. Verification is required when an account has not yet been confirmed; OPH does not require a new code for every normal login.

How do I add a child?+

Sign in to the parent dashboard, choose Add student, and enter the child’s class and profile details. Select the correct child before purchasing because package eligibility is matched to the child’s class.

How does a student sign in?+

A parent can create a student login code from the child’s profile. The child uses that code through Student access; package purchases and account management remain with the parent.

Classes, packages, and access

Which classes and subjects are currently supported?+

Active packages currently cover Classes 1, 2, 3, 4 and 5 and the following subjects: English, GK and Science. Availability can differ by class, so check the Classes or Pricing page for the live catalogue.

How long does package access last?+

Validity is shown on each live package before checkout and begins when verified access is granted. Check the package card and purchase confirmation for the exact duration; the Pricing page is the authoritative source.

Why can’t I purchase a package?+

You may need to sign in as a parent, add a child, select an eligible child, or choose a package matching that child’s class. The Pricing page shows the required next action for the current account state.

Pricing and payments

How much does OPH cost?+

The Pricing page is the authoritative source for every currently available package. It shows the live price, any list-price comparison, included class and subjects, and access duration before purchase.

Can I pay now?+

Yes. Eligible signed-in parents can purchase active packages through the live Razorpay checkout. OPH grants access only after the server verifies the payment; a checkout screen or browser redirect alone does not confirm payment.

Where can I check whether payment succeeded?+

A successful Razorpay checkout is verified by OPH before access is granted. Check Active packages and Recent receipts in the parent dashboard. If money was debited but access or a receipt is missing, contact support with the registered email and Razorpay order or payment reference.

Can I request a refund?+

Refunds are reviewed under the published Refund Policy. Potentially eligible cases include a verified duplicate charge or a verified successful payment where purchased access was not granted. Send the registered account and order or payment reference to support; never send a password, OTP, or full banking details.

Practice, results, and corrections

Are my answers saved during a test?+

Yes. Signed-in practice saves answer progress to the active attempt. If the session is interrupted, use Resume practice to continue that same unfinished attempt.

Can I restart a completed test?+

Yes. On the result page, Retry test starts another attempt. Practise incorrect questions creates focused practice from the questions answered incorrectly in that completed attempt.

Where can parents see results?+

Parents can open Progress from the dashboard to review linked-child attempts. Completed results include the score, percentage, correct, incorrect and unanswered counts, question-level review, explanations, learning notes, and performance focus areas where available.

What should I do if a question, answer, image, or explanation appears wrong?+

Use the Contact page and include the class, subject, paper title, question number or question ID, and a brief description. Do not include the child’s password or verification code. OPH reviews reported content and publishes corrections through controlled content updates.

Testing and support

What is tester access?+

Tester access is an authorized content-review role. Testers can review published learner content made available to that role, but they do not receive parent purchasing controls or ownership of student accounts unless their account separately has the parent role.

How quickly does support respond?+

OPH support operates from 9:00 AM to 6:00 PM IST and targets a response within 12 hours. Messages received outside operating hours are reviewed when support reopens. Use olympiadpracticehub@gmail.com or the WhatsApp link on the Contact page.

Is OPH affiliated with an Olympiad organizer?+

No. Olympiad Practice Hub is an independent learning and practice platform. It is not affiliated with, endorsed by, sponsored by, or an official partner of any Olympiad organization.